Maison Rose Travel Print & Product Store Return & Refund Policy

Thank you for shopping with Maison Rose Travel! Because our physical merchandise—including travel accessories, journals, drinkware, and apparel—is custom-created on-demand via our print partner (Printify) specifically for you, please review our policy details carefully before making a purchase.

1. Final Sale (No Returns for Buyer's Remorse)

• Custom Made-to-Order: Every item in our store is printed or manufactured specifically upon receipt of your order.

• No Size or Color Exchanges: Because we do not carry a physical inventory or warehouse, we cannot accept returns, exchanges, or issue refunds if you change your mind, select the wrong size, or choose the incorrect color/variant.

• Sizing Guidance: Please review the sizing charts provided on each individual product page carefully before finalizing your purchase to ensure the correct fit.

2. Damaged, Defective, or Misprinted Items

While we strive for perfection, mistakes or transit damage can occasionally happen. If your item arrives damaged, flawed, or misprinted, we will make it right!

• Reporting Window: You must report any defects, misprints, or damages to us within 30 days of delivery.

• Required Documentation: Please email us at studio@maisonrosetravel.com with your order number and clear digital photos showing the issue or defect.

• Resolution Process:

  • You typically do not need to physically mail the damaged item back to us.

  • Once verified, we will arrange for a free replacement to be rushed directly to you or process a full refund to your original payment method.

3. Order Modifications & Cancellations

• Cancellation Window: Because Printify automatically routes and enters orders into production quickly, cancellations can only be honored within a very brief window (usually within a couple of hours of placing the order).

• Once an item has gone into production, it can no longer be canceled or modified.